Eligibility: We strive for your satisfaction with every purchase made through our website. If you are not entirely satisfied with your purchase, we're here to help. Refund Process: To initiate a refund, please contact our customer support team within 30 days of receiving your order. We may request proof of purchase or additional information to process your refund request. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 30 business days for the refunded amount to reflect in your account. Non-Refundable Items: Certain items are not eligible for refunds, including electronic items. Return Shipping: If a return of the item is required, you may be responsible for return shipping costs unless the return is due to our error. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We may require photo evidence of the damage or defect to process your refund or replacement. Cancellation: Orders can only be canceled before they are dispatched. Once an order has been shipped, it cannot be canceled, but it may be eligible for a refund as per our refund policy. Questions or Concerns: If you have any questions or concerns regarding our refund policy or the status of your refund, please don't hesitate to contact our customer support team at care@carx.io.